Our Privacy Policy

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1. Overview: data collection on our website

What data do we collect and how do we collect your data?
Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.
Other data are collected automatically by our server provider's IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website and normally deleted after a short time.

What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website and monitor it against abuse. Other data can be used to analyze how visitors use the site. Other data (e.g. your email address) is only collected for specific services you may request from us (e.g. newsletter, booking a tour and so on).

What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools
When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.
You can object to this analysis. We will inform you below about how to exercise your options in this regard.

2. General information and mandatory information

Data protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website
The party responsible for processing data on this website is:

VolcanoDiscovery GmbH
Geschäftsführer: Dr. Tom Pfeiffer
Registergericht Saarbrücken, HRB 103744

Heideweg 2, D-66606 St. Wendel, Germany
Telephone: +4968519777009
Email: [email protected]

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Right to file complaints with regulatory authorities
If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability
You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Encrypted payments via this website
There are no online payments possible directly on this website and we do not collect nor process any payment information (e.g. credit card numbers) ourselves.
However, we offer the possibility to pay online for certain products using 3rd party providers, namely PayPal (https://www.paypal.com) and GiroSolution GmbH (https://www.girosolution.de). These all offer industry-standard secure common means of payment (Visa/MasterCard, direct debit) via encrypted SSL or TLS connections.
When you make a payment for us online through them, we don't receive any of your payment data from them. We only receive essential information about the payment itself: whether it was successful or not, the amount and currency paid, the date and time of the transaction, our and the payment system's associated reference number to match it with an open invoice, and in case of PayPal, your name and email address. We have no access to any critical information such as your credit card number.

Information, blocking, deletion
As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

3. Data collection on our website

Server access log files:
The website provider (*) automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:

- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- Your IP address

These data will not be combined with data from other sources. These data are mainly used for basic statistical purposes and to monitor the network for hacking attacks or other abuse.
This is an example entry a visit of a page could leave in our log files:
162.158.78.110 - - [15/Jan/2018:11:37:50 +0100] "GET /privacy.html HTTP/1.1" 200 15063 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/600.1.25 (KHTML, like Gecko) Version/8.0 Safari/600.1.25"

It includes the IP (in this case, a network node from the CDN provider CloudFlare that forwarded your request), date and time the server sent out the html response (the page you look at in your browser), the specific page address (in this case, the ".../privacy.html" page), protocol (HTTP/1.1) and response code (200 = success), byte length (15063) and the type of browser that sent the request (e.g. Safari in this example).

The server access data is deleted automatically after a short amount of time (14 days on our origin server).

The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

(*) Note on our website providers:
We don't run the server hosting the website ourselves, but through reputable providers who put industry-standard measures in place to protect the data stored on their systems and are fully compliant with DSGVO.
These include Hetzner GmbH (privacy policy), Mittwald GmbH (privacy policy), CloudFlare CDN (privacy policy, and KeyCDN (privacy policy.
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